Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Make sure that you give a detailed description of what exactly is wrong and make sure that you have added photos of the issue as well -
The photos should be a photo of the item in full size laid out on a flat surface, as well as a closeup photo of the exact issue.
If your items fall into this category, please email
FYI: International orders have a $5 handling fee to cover VAT charges.
VAT stands for Value-Added-Tax.
You can think of it like sales tax. For orders fulfilled in the US, we charge a sales tax if the order is going to a state where we're located. We also charge VAT on orders that are fulfilled at our Europe location with a destination address in the European Union.