FAQ

International Orders

What is a VAT tax?


International orders have a VAT tax. VAT stands for Value-Added-Tax. You can think of it like sales tax. For orders fulfilled in the US, we charge a sales tax if the order is going to a state where our manufacturer is located. We also charge VAT on orders that are fulfilled at our Europe location with a destination address in the European Union.




Who pays the customs duties & taxes?


Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. As customary for most businesses, customers are responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.




You may need to retreive your item from customs:


As an international customer, your items will be delivered from one of our worldwide warehouses. In this case, there is a chance that customs may contact you to pick up/schedule delivery for your order with their facility. Failure to respond to customs may result in your item being returned to sender. If this is the case, you will be responsible for shipping costs to resend your order. TIP: It is always a good practice to keep an eye on your tracking information to make sure you don't miss any updates regarding your shipment. We partner with these global carriers to give you the best shipping experience:





General Info

Returns


Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Make sure that you give a detailed description of what exactly is wrong, include your order number and photos of the issue as well. The photos should be a photo of the item in full size laid out on a flat surface, as well as a closeup photo of the exact issue. If your items fall into this category, please email minimotosquad@gmail.com




Why are my stickers and apparel not in the same shipment?


Stickers, popsockets and wristbands are sent from our local office, whereas all other items are sent directly from our warehouses worldwide. Sticker, popsocket and wristband orders will ship separately and will not have a tracking number. Your tracking information for items designed in our warehouse will be automatically emailed to you upon dropoff at the Post Office. If you have not received this tracking number yet, please be patient! Your order is being custom made in the final stages of production. See "When can I expect my order?" FAQ for more info.




When can I expect my order?


Did you know nearly all items at G Bear x MMS are custom made? Not sitting on a shelf? This means production times are slightly longer. The moment you hit "submit", your order is sent to be custom picked out per your size, color, and style. This also allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production. We appreciate your patience and thank you for your support!




Sustainability & Custom Products


Sustainability is important to our brand. We’re getting greener every step of the way, while still providing you the quality products you deserve. Around 85% of all textiles produced by the clothing industry end up in landfills, making it a major contributor to environmental damage. What’s more, one in every five items produced by the clothing industry reach landfills without being worn even once. Each product you see in our catalog is custom made - once you place an order, we produce it specifically for you! (Please read FAQ question "When can I expect my order?" for more details on your custom order) This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production. Fun Facts: Our printing partner's high-quality printing tech also creates almost no wastewaters and uses less energy than standard industry printers. The inks we use for printing are vegan, water-based, and free of harmful chemicals. We take sustainability seriously, that’s why we take care to dispose of any left-over ink according to the ink supplier guidelines.




What if an order gets lost in the mail?


For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be highly recommended to get in touch with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense. Please contact your local shipping carrier if this was the case, so they can locate where your package is.




Correct Shipping Information Policy


You as the customer are 100% responsible for entering the correct shipping address at checkout. This includes spelling and capitalization. We send orders out to the exact address you provided at checkout. If you have provided the wrong address, please email us at minimotosquad@gmail.com within 24 hours so that we can update it. If it is past this timeline, we cannot guarantee your order has not already been shipped. If your order has already been shipped, please contact your local shipping carrier on your tracking information to attempt to resolve this issue. If it is returned to us due to providing an incorrect shipping address, you are responsible for the additional shipping costs to resend this order. If your order was not notated by the shipping carrier as "Returned to Sender", please contact the carrier to locate where your package was sent.




How do I send Fan Mail?


We're so thankful you would like to send us fan mail! Please send all items to: PO BOX 132432 Dallas, TX 75313 For more information, click here.